FAQ

Most plants are grown in soilless mediums such as pure sphagnum, sphagnum and perlite mix, pure perlite, and pon.

Our indoor nursery is kept at 75% humidity and 75F year round. All plants are kept under full spectrum LED lights on a 12 hour cycle. The intensity of light received by each species is modulated by adjusting the number of lights and the distance from the light source.

Carefully remove the wrapping and slowly let the plant adjust to life outside of a box. If the medium is bone dry, water it lightly. If the medium feels damp or wet, allow it to dry for a few more days. Place the plant in an area with good airflow and low light and allow it to gradually acclimate to the appropriate lighting conditions needed. Refer to this blog post for more information:

https://www.rareplantfairy.com/blogs/news/what-to-expect-when-your-plant-arrives

At our nursery, we grow 99% of our plants in soilless medium. For some of our very large mother plants, we use promix, orchid bark and perlite.

We pack our sphagnum moss very tightly in the pot which allows the moss to absorb a lot of water and also allows it to dry quickly. Simply pour water from the top of the pot, filling the pot to the brim. Wait and allow the moss to absorb the water.

Yes! Just select Local Pick Up at checkout and you can pick up your order during our office hours.

Pick-Up Hours:

• Monday–Thursday: 10 am – 5 pm
• Friday: 10 am – 6 pm
• Saturday: 10 am – 6 pm
• Sunday: 11 am – 3 pm

Orders must be picked up within 30 days. After that, the order will be cancelled and a 10% restocking fee will apply.

Yes! You can shop in person at our storefront at 1111 Bellevue Street.

Store Hours:

• Friday: 3 pm – 6 pm
• Saturday: 10 am – 6 pm
• Sunday: 11 am – 3 pm

Come browse plants, check out new arrivals, and hang out with the team.

Fairy Rewards is our loyalty program where you can earn points by shopping with us or completing special actions. You can spend your points on free plants, discount codes, RPF gear, free shipping vouchers and more.

Grower’s Choice means you’re getting one of the strongest, most consistent plants from our current crop. These varieties grow reliably well for us, and every plant is handpicked by our growers and checked for quality before it’s packed. Instead of choosing a specific plant from a photo, you receive one that matches the size, color, and overall look shown in the listing — chosen by the people who know the plants best.

For online sales we accept PayPal, Apple Pay, Shop Pay, credit card, and debit card. In-store shoppers can pay via PayPal, Venmo, credit card, or debit card.

We do not accept returns or change-of-mind refunds. Cancellations are subjected to a 10% restocking fee.

Yes. Upon checkout you are able to selcted installment payments through a third party service.

We’re currently revamping our wholesale program and will be relaunching it in Spring/Summer 2026. If you’re interested in carrying our plants, we’d love to keep you in the loop.

Please create a customer account and join our Wholesale Waitlist. When the new program launches, we’ll reach out with details, requirements, and early access to apply.

Yes. The wholesale application does not automatically create a customer account. Wholesale applications are reviewed by our team. If wholesale access is granted, the corresponding customer account is tagged as such. When logged in, wholesale qualified customers are able to access the Wholesale —> Shop Wholesale section of the webiste.

All plants ship directly from our nursery located in Detroit, Michigan.

We ship with UPS, FedEx, or USPS depending on your location and selected speed. For full shipping options, see our Shipping Policy.

Most orders are processed within 7 business days. We ship Monday through Wednesday to prevent weekend delays. You will receive a tracking email as soon as your order is packed.

Your order may be delayed due to public holidays, bad weather, natural disasters or courier delays. We are working hard to send your order out as soon as possible.

Heat packs and insulation are complimentary! We will do what is necessary for your plants to arrive safely.

Yes, we are certified to ship to all 50 states.

Absolutely! As long as the name and shipping addresses on the orders match and we have not shipped your existing order, we can combine your orders in one box.

We can hold shipping for up to 2 weeks. Simply write in the notes when you check out.

We pack every plant with care and monitor weather closely, but once a package is in transit we can’t control carrier handling or conditions. For guaranteed coverage, we strongly recommend adding Route Package Protection at checkout. Route covers loss, theft, and any plants that don’t survive the journey with a fast, hassle-free claims process.

If Route isn’t added, orders are not automatically covered, and any support we offer is handled case by case.

We do not ship when daytime temperatures are below 27°F at our Detroit nursery or at the destination. Your order will be held automatically until it is safe to ship.

Yes. We use 72-hour, 96-hour, or 120-hour heat packs depending on conditions. All packaging is checked individually before shipping.

Yes — we recommend upgrading to Next Day Air during winter to shorten transit time and reduce plant stress.

Yes. Once you receive your tracking number, you can request a UPS Hold at Location. This prevents your plant from sitting in an unconditioned delivery truck.

More winter guidance is available in our Shipping Policy.

Yes — we highly recommend it. Route is the fastest and most reliable way to protect your order from loss, theft, or damage during shipping. If anything happens in transit, Route offers a quick, no-questions-asked resolution so you can get a refund or replacement right away.

If Route is not added, orders are not automatically covered, and any support we can offer is handled case by case since carriers don’t reimburse us for transit issues.

For worry-free shipping and guaranteed coverage, Route is your best option.

If Route is not added, orders are not automatically covered.

We still try our best to help, but replacements or refunds are evaluated individually.

Full details are under Route Package Protection in our Shipping Policy.

Yes. We can ship to all states and U.S. territories.

No, we are unable to ship to PO Boxes due to courier restrictions.

Yes. Canadian orders ship in batches every 3–4 weeks with a $50 flat fee that includes the phytosanitary certificate, duties, and shipping.

Sometimes. All other international destinations — including the EU — are individually reviewed depending on regulations and feasibility.

Yes. International shipments outside of Canada require an $80 phytosanitary certificate.

Please email hello@rareplantfairy.com before placing an international order.

You can find all details under International Shipping in our Shipping Policy.

Unpack immediately, check moisture, place in indirect light, and allow your plant to acclimate before repotting.

For the full guide, read:

What to Expect When Your Plant Arrives

Shipping can temporarily affect leaves due to changes in temperature, humidity, and light. This is normal and usually resolves during acclimation.